At Sky Cosmetics, we are committed to ensuring that your order reaches you safely and within the expected delivery timeframe. This Shipping Policy explains how orders placed through skycosmetics.co are processed, shipped, and delivered.
By placing an order through our website, you acknowledge and agree to the shipping terms described in this policy.
Shipping Availability
Sky Cosmetics offers shipping services to customers in India and selected international destinations. Shipping availability may depend on the destination, courier service availability, applicable regulations, and other delivery conditions.
For international orders, customers are responsible for providing complete and accurate delivery information and complying with any applicable customs, import, or local requirements in their country.
Order Processing
Once an order is successfully placed and payment has been confirmed, Sky Cosmetics generally requires 1–2 business days to process and prepare the order for dispatch. Processing includes order verification, product preparation, packaging, and handover to the applicable shipping or courier partner.
The estimated delivery period of 5–7 business days begins after the order has been dispatched and handed over to the shipping partner.
Orders may require additional processing time during weekends, public holidays, promotional periods, product launches, or periods of unusually high order volume.
Delivery Time
The standard estimated delivery time is 5–7 business days after dispatch, depending on the delivery location and courier service.
Delivery times are estimates and are not guaranteed. Deliveries to remote locations, certain international destinations, or areas affected by weather conditions, transportation disruptions, public holidays, customs procedures, or other circumstances beyond our reasonable control may take longer.
Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order. Shipping charges may vary depending on the delivery destination, order value, package weight, and shipping method available for the order.
For international orders, additional customs duties, taxes, import charges, or other fees may be imposed by the destination country. Such charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.
Order Tracking
Once your order has been dispatched, tracking information may be provided through the contact details associated with your order, where tracking is available.
You may use the tracking information provided by the applicable courier or shipping partner to monitor the progress of your shipment.
Tracking information may take some time to become active after the order has been handed over to the courier.
Delivery Address
Customers are responsible for providing accurate and complete shipping information at the time of placing an order. Sky Cosmetics is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated delivery information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. Address changes may only be possible if the order has not yet been dispatched.
Order Cancellation Before Dispatch
Customers may request cancellation of an order before the order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible. If you wish to cancel your order, please contact Sky Cosmetics as soon as possible using the contact details provided below.
Any approved refund resulting from an eligible cancellation will be processed according to our applicable Refund & Return Policy.
Delayed Deliveries
While Sky Cosmetics makes reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control. These may include courier delays, weather conditions, natural events, transportation disruptions, public holidays, customs procedures, incorrect delivery information, high order volumes, or other unforeseen circumstances.
A delivery delay does not automatically qualify an order for cancellation or refund where the order remains in transit and is otherwise being processed for delivery.
If your order appears to be significantly delayed, please contact us with your order details so that we can assist you and, where possible, coordinate with the relevant shipping partner.
Damaged Packages
If your package appears to be damaged, opened, tampered with, or otherwise compromised when it arrives, please contact Sky Cosmetics as soon as possible.
For eligible claims, we may request photographs or videos of the outer packaging, shipping label, package condition, and products received so that the matter can be reviewed with our shipping or fulfilment partners.
Any replacement or refund for damaged products will be handled according to our applicable Refund & Return Policy.
Incorrect, Missing, or Wrong Products
If you receive an incorrect product, a missing product, or a product different from what you ordered, please contact us within the applicable return or complaint period.
We may request photographs, videos, order information, and other relevant details to verify the issue. Once the claim has been reviewed and approved, Sky Cosmetics may provide an appropriate replacement or other resolution in accordance with our Refund & Return Policy.
International Shipping
Sky Cosmetics ships to selected international destinations. International delivery times may vary depending on the destination country, courier availability, customs clearance, and local delivery conditions.
International customers are responsible for ensuring that the ordered products are permitted for import into their destination country. Any customs duties, import taxes, brokerage charges, or other charges imposed by the destination country may be payable by the customer.
Sky Cosmetics cannot guarantee that an international shipment will clear customs within a specific period.
No Cash on Delivery
Sky Cosmetics currently does not offer Cash on Delivery (COD). Orders must be paid through the payment methods available on the website at the time of checkout.
Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order, please contact Sky Cosmetics using the details below.
Sky Cosmetics
Email: info@skycosmetics.co
Phone / WhatsApp: +91 82890 57215
Website: skycosmetics.co
We will make reasonable efforts to assist you with your shipping-related enquiry and provide relevant information regarding your order.
Changes to This Shipping Policy
Sky Cosmetics may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier services, delivery destinations, business practices, or applicable requirements.
Any updated version will be published on this page with a revised Last Updated date. Customers are encouraged to review this page periodically for the latest shipping information.