At Sky Cosmetics, we want you to have a smooth and satisfactory shopping experience. This Refund & Return Policy explains the circumstances in which products purchased through skycosmetics.co may be returned, replaced, or refunded.
By placing an order through our website, you acknowledge and agree to the terms described in this policy.
Refund Exclusions Summary
For clarity, refunds or returns are generally not available for opened, used, tested, or altered products, or for products where the customer has simply changed their mind after purchase. Products that are reported after the 3-day return period, products damaged after delivery due to customer handling, and products purchased from sources other than skycosmetics.co are also generally not eligible for a refund.
Refunds may be considered for eligible cases involving damaged, defective, incorrect, missing, or expired products, provided the issue is reported to Sky Cosmetics within 3 days of delivery and is verified and approved by our team.
Return Eligibility
Due to the nature of skincare, haircare, cosmetics, and personal-care products, we generally do not accept returns of products that have been opened, used, tested, or altered after delivery.
Returns may be considered when a customer receives a damaged, defective, incorrect, missing, or expired product. The issue must be reported to Sky Cosmetics within 3 days of delivery.
All return or replacement requests are subject to verification and approval by Sky Cosmetics.
Damaged Products
If your product arrives damaged, please contact us within 3 days of delivery. To help us assess the issue, you may be required to provide clear photographs or videos showing the product, packaging, shipping label, and visible damage.
After reviewing the information provided, Sky Cosmetics may arrange a replacement or, where a replacement is not available or appropriate, provide an eligible refund.
Incorrect Products
If you receive a product that is different from the product you ordered, please contact us within 3 days of delivery.
After verification, Sky Cosmetics may arrange a replacement with the correct product or provide an eligible refund where appropriate.
Missing Products
If an item appears to be missing from your order, please contact us within 3 days of delivery with your order details and relevant photographs or videos of the package and its contents.
We will review the order and shipment details and, where the claim is verified, may arrange delivery of the missing product or provide another appropriate resolution.
Expired Products
If you receive a product that is expired at the time of delivery, please contact Sky Cosmetics within 3 days of delivery.
You may be required to provide photographs showing the product, batch information, expiry information, packaging, and shipping label. Once verified, Sky Cosmetics may arrange a replacement or eligible refund.
Opened or Used Products
For hygiene, safety, and product-quality reasons, opened, used, tested, or altered skincare, haircare, cosmetic, and personal-care products are generally not eligible for return or refund.
Customers are encouraged to carefully check their order and product condition before opening or using the product.
Change of Mind
Sky Cosmetics does not generally accept returns or refunds simply because a customer has changed their mind, ordered the wrong product, no longer requires the product, or does not like the product after opening or using it.
Any exception will be considered at the sole discretion of Sky Cosmetics and may be subject to applicable law.
Return Request Process
To request a return, replacement, or refund for an eligible issue, you must contact Sky Cosmetics within 3 days of receiving your order.
You can contact us by email at info@skycosmetics.co or through WhatsApp at +91 82890 57215.
When contacting us, please provide your order number, registered name or email address, the name of the affected product, a clear description of the issue, and clear photographs or videos of the product and packaging where applicable. This information helps us verify your request and process it more efficiently.
Please do not send any product back before receiving confirmation and return instructions from Sky Cosmetics. Our team will review your request and inform you whether the return, replacement, or refund has been approved.
Return Shipping
Where a return is approved because the customer received a damaged, defective, incorrect, missing, or expired product, Sky Cosmetics may provide instructions regarding the return or replacement process.
Customers should not send products back without receiving confirmation from Sky Cosmetics. Unauthorised returns may not be accepted or processed.
Replacement
Where an eligible claim is approved, Sky Cosmetics may provide a replacement product depending on product availability.
If the same product is unavailable, Sky Cosmetics may provide an alternative resolution, which may include an eligible refund.
Replacement eligibility is subject to verification of the reported issue and compliance with this policy.
Refunds
If a refund is approved, the refund will generally be processed through the original payment method used for the order, subject to the payment provider’s processing procedures.
Approved refunds are generally processed within 5–7 business days after the refund has been approved. The time taken for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other financial institution.
Order Cancellation
Customers may request cancellation of an order before the order has been dispatched.
To request a cancellation, please contact info@skycosmetics.co or +91 82890 57215 as soon as possible and provide your order number.
Once an order has been dispatched, cancellation may no longer be possible. If an eligible cancellation is approved, the applicable refund will be processed according to this Refund & Return Policy.
Non-Delivery and Refused Shipments
If an order cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional shipping or handling charges may apply where permitted.
Refund eligibility for returned or undelivered shipments will be assessed by Sky Cosmetics based on the circumstances of the order.
Contact Us
For all return, replacement, refund, or cancellation requests, please contact us within the applicable timeframe through email at info@skycosmetics.co or WhatsApp at +91 82890 57215.
Please include your order number and relevant details about your request so that our team can identify your order and assist you promptly. For damaged, incorrect, missing, or expired products, photographs or videos may also be required.
Sky Cosmetics
Email: info@skycosmetics.co
Phone / WhatsApp: +91 82890 57215
Website: skycosmetics.co
Our team will review eligible requests and provide further instructions where required.
Changes to This Refund & Return Policy
Sky Cosmetics may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices, payment methods, or applicable requirements.
Any updated version will be published on this page with a revised Last Updated date. Customers are encouraged to review this page periodically for the latest information.